Advanced Leaders
Certificate

Customer Centricity – Become a confident advanced-level leader by learning to harness the power of the customer perspective.  You will learn to:

• Build and effectively manage customer relationships

• Cultivate global strategic relationships

• Remove barriers to next level customer service

• Identify the metrics that are important to your customer, and how to problem solve with the customer’s expectations in mind

                         One Day Course – Live or Virtual Facilitation

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Leading Change Initiatives – Identify how to help your team adapt to changes in the workplace successfully and how to sustain the change by learning how to:

• Build a plan for change with proven change leadership techniques

• Apply sustainable techniques for making change last

• Communicate a vision and need for change effectively and with impact

• Maintain productivity, while helping team members adapt to the change

                         One Day Course – Live or Virtual Facilitation

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Developing and Executing Strategy – Design a practical execution plan to take your organization to the next level. This course also introduces the basics of building a business strategy.  Learn to :

• Create a business strategy with practical operating and execution tactics

• Clearly communicate your vision, allowing employees to naturally align

• Identify the right tools and techniques to help to manage your business strategy

• Add more impact to your communications by thinking strategically

                         One Day Course – Live Facilitation

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Critical Thinking – Utilize your current knowledge, past experiences, and strategic thinking to learn how to :

• Turn incomplete or ambiguous issues into a clearly defined direction

• Identify links between problems and systems that can lead to improved strategies

• Recognize alternative approaches for more effective solutions

• Reduce or manage risk and stress

                         One Day Course – Live or Virtual Facilitation

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 Next Level Leadership – Bring your ‘A’ game to enhance your potential by learning to:

• Recognize changing expectations as you move up in leadership roles

• Identify the keys to driving employee performance

• Have those tough discussions confidently and effectively

• Use conflict to foster teamwork

• Inspire employees to do their best each day with a supportive environment

• Build a balanced personal agenda

                         One Day Course – Live Facilitation