Kathleen is a results-oriented, seasoned executive with over 25 years of proven success leading complex change for medium to large scale international companies in diverse industries including Financial Services, High Tech, Aerospace Manufacturing, Education and Insurance (Property & Casualty, Auto and Health Care). Her expertise is in directing transformational change efforts (people, process, organization design, data and technology) addressing multiple business scenarios such as change in corporate strategy, new product entry, company experiencing exponential growth and the need for significant efficiency and quality gains. She has held senior leadership positions at Intel Corporation, USAA, Wells Fargo and Laureate Education.
- End-to-end enterprise transformation
- Strategic planning and execution
- Customer and Operational Excellence
- Cognitive capabilities/ artificial intelligence implementation
- Business Architecture and Business Process Management
- Organizational change and redesign
- Process Re-engineering and Lean Six Sigma
- Leadership and team development
- Enterprise transformation training, development and certification
Kathleen has a proven track record of working with business and technology leaders to transform the way work gets done. She has extensive experience in taking a customer focused, innovative approach to building capabilities and associated operating models that enable customer and operational excellence. She was awarded one of six “2015 Power Players” by the Women in Housing Leadership Forum/ Mortgage Report. “Power Players” were nominated based on their leadership qualities including intelligence, drive, and pursuit of innovation in shaping the industry. Other “Power Player” honorees included banking and real estate CEOs, the former FDIC Chairman and a Congresswoman. Kathleen also won a Consortium Business Process Management (BPM) Deployment Award for “Best Overall Enterprise-wide BPM effort” while at Intel Corp. Award submissions included public and private corporations, nonprofits and the education sector.
Kathleen has also been a keynote speaker for several international leadership and operational excellence/ transformation conferences across the US, Asia and Australia. She was also sought after by the Innovation Value Institute (IVI) as an expert to collaborate with leading academic and industry practitioners in creating innovative best practices for connecting business strategy to information technology through Business Process Management and Re-engineering Frameworks, processes, tools and artifacts. She holds an Engineering BS from the United States Military Academy at West Point and an MBA from Harvard Business School.