David is a senior consultant with extensive experience improving the end-to-end customer experience and achieving operational efficiencies. He is adept at executing transformation efforts while fostering positive team and stakeholder relations. His career includes senior roles with GE, Bank of America, EY and Humana.
As a consultant, David has helped organizations to develop and implement customer-centric processes including contact center and claims operations. David has lead significant cost savings and revenue growth efforts using various process design and redesign frameworks. A gifted coach & trainer, he not only executes change, but enables it to perpetuate.
His certifications include: Six Sigma (Lean) Master Black Belt, Design For Six Sigma (DFSS), Certified Scrum Master (Agile)