An image of success should be woven into the fabric of every enterprise. Within the threads are the faces of associates with the right skills and behaviors to achieve the desired outcome- that is what competency modeling provides.
1. Take a critical look at the current state and decide if the culture that exists in your business today is what you want to propagate into the future.
2. If it isn’t, select what you aspire to be known for as part the base of your operations three years from now.
3. Focus on the vital few characteristics (no more than five) that will differentiate your team from the competition.
From this, you can identify or hire the ideal associates with desired skills and behaviors, retain them and build on their best qualities. Creating a competency model is relatively easy; it’s re-defining the future culture of an organization that requires the difficult conversations.